Stay safe from scams
What Finsplore will never ask you for, how to spot a scam, and what to do if you think you have been scammed.
Scammers sometimes pretend to be a company you trust. Knowing what Finsplore will never do makes a fake message easier to spot.
Finsplore will never
- Ask for your internet banking password or login.
- Ask for your Finsplore password, a two-factor code or a recovery code, by email, text, phone or social media.
- Ask you to move money or buy gift cards.
Finsplore cannot move your money at all. See Can Finsplore move my money?
Signs a message may be a scam
- It is urgent, or threatens that your account will be closed.
- It asks for a password, a code or card details.
- The link goes to a website that is not finsplore.io or app.finsplore.io.
- It offers money, prizes or returns that sound too good to be true.
When in doubt, do not click the link. Go to app.finsplore.io yourself and sign in there.
If you think you have been scammed
- Contact your bank straight away if you gave out bank details or sent money. Use the number on your card or your bank's website.
- Change your Finsplore password if you shared it, and sign out of all devices. See Change your password and Manage where you're signed in.
- Report the scam at Scamwatch, run by the Australian Government.
- Get support from IDCARE, Australia's free identity and cyber support service, if your personal details were shared.
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